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At Enterprise Management Associates (EMA), we specialize in providing cutting edge research and expert insights across a wide range of critical areas.
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AIOps-powered IT service: insight for action
Thousands of global IT leaders inform EMA’s research-based views of AIOps. The bottom line is that A...
AI and GenAI: Redefining IT service
EMA recently enlisted a global panel of IT service and IT operations professionals to examine the ro...
ITAM 2024: The CxO perspective…because business runs on IT assets
This ebook summarizes EMA’s 4th annual research on the state of ITAM. It examines changes that are u...
Microsoft Teams vs. MTTR
Early in 2024, EMA conducted in-depth research on the current state of incident management. A globa...
ServiceOps 2024: automation and (gen)AI-powered IT service and operations
ServiceOps’ has quickly moved from grassroots to mainstream because it is practical and delivers hig...
ServiceOps 2024: Automation and (gen)AI-powered IT service and operations
ServiceOps’ has quickly moved from grassroots to mainstream because it is practical. It advances top...
IT outages: 2024 costs and containment
For more than a decade, industry pundits and press pegged the cost of an IT outage at $5,600 per min...
Real-world incident response, management, and prevention
Incidents and outages happen. Decreasing their frequency, duration/MTTR, and impact collectively for...
Real-world incident response, management, and prevention
Incidents and outages happen. Decreasing their frequency, duration/MTTR, and impact collectively for...
Modern ITSM – an untapped gamechanger for midsized organizations
When it comes to delivering great IT service experiences, midsized organizations are held to the sam...
Modern ITSM—the untapped game-changer for midsize organizations
As a midsize organization, you are held to the same expectations as your larger competitors when it ...
Automation, AI, and the Rise of ServiceOps
EMA conducted in-depth research with a global panel of IT leaders to explore how the interaction of ...
A business view of IT asset management: Current state and near-term outlook
The third in a series of annual research initiatives on the state of IT asset management (ITAM), thi...
CMDB is alive and on the rise; cloud found innocent of its demise
Articles proclaiming the death of CMDB started appearing with regularity as early as 2010. Cloud was...