AI and GenAI: Redefining IT service
Category: E-bookEMA recently enlisted a global panel of IT service and IT operations professionals to examine the role of AI and GenAI in IT service. The goal was to give shape and substance to the practicalities of these technologies today and in the near future. This ebook examines the ways in which these technologies — when coupled with automation – can have game-changing impact on the top CxO priorities for IT.











