ServiceNow Launches Autonomous Workforce to Operationalize AI Specialists Across Enterprise Workflows

ServiceNow launched Autonomous Workforce, a new capability on the ServiceNow AI Platform that deploys AI specialists to execute enterprise work from end to end with defined scope, authority, and governance. At the same time, ServiceNow introduced EmployeeWorks, which combines Moveworks’ conversational AI and enterprise search with ServiceNow’s unified portal and autonomous workflows. Together, these offerings connect natural language requests to governed execution across IT, HR, procurement, and other functions. ServiceNow positions Autonomous Workforce and EmployeeWorks as a platform solution to fragmented, feature-level AI by unifying intelligence, workflows, and control, so enterprises can convert AI from pilots and experiments into measurable outcomes at scale.