Enterprise Automation Excellence – Episode 31: Governed Agentic AI: Orchestrating ERP Transformation Without Replacement

Transforming the business does not require expensive technology changes, it can be accomplished through business partnership and better use of existing systems and information. In this episode of the Enterprise Automation Excellence podcast, Rich Corbridge (CIO, SEGRO plc) joins Dan Twing and Tom O’Rourke to discuss how they are using automation and AI to significantly improve their ERP capabilities, without replacing their ERP systems. Focusing on business value, SEGRO is piloting AI-enable orchestration to create workbenches that tie together disparate systems for timely access to information, improving decision making. Crucially, this approach introduces agentic AI within a centralized orchestration model, ensuring governance, consistency, and controlled deployment rather than uncoordinated agent sprawl.